Privacy Policy

Last Updated on December 16, 2017

Please review this Privacy Policy carefully.

This Privacy Policy applies to Sappira Inc., doing business as HeyDoctor ('HeyDoctor') and its website (the 'Website') and mobile application (the 'App'). HeyDoctor's services are provided by Brendan Levy Medical Doctor, a Professional Corporation (the 'Provider'). HeyDoctor respects the privacy of its users. This Privacy Policy explains HeyDoctor’s privacy practices for the Website and App, including any pages located within the Website and App, and provides you and any person helping you visit, access, register with or use the Website or the App (collectively, 'you' or 'your') with an overview of the following:

  • The type of information about you collected through the Website and the App;
  • How that information is collected;
  • How that information is used;
  • Who will have access to that information; and
  • The security measures in place for protecting that information.

If you do not agree with any provision in this Privacy Policy, please do not use HeyDoctor's Website or App, purchase or use HeyDoctor's services on the Website or App, provide your personal information to HeyDoctor, or register for an account with HeyDoctor. This Privacy Policy does not apply to websites or applications that display or link to different privacy policies.

How It Applies To You

This Privacy Policy applies to information collected through the Website or App. Please carefully read this Privacy Policy in its entirety.

When you create, register, or log into an account through the Website or App, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Terms and Conditions for the Website and the App.

Similarly, by visiting, accessing, or using the Website or the App, you are automatically accepting and agreeing to the most recent version of this Privacy Policy, as well as the Terms and Conditions for the Website and the App, and your continuing visit, access, or use of the Website or the App reaffirms your acceptance and agreement in each instance.

As used herein, the term 'personal information' means information that would allow someone to identify you specifically or contact you physically or online including, by way of example and not limitation, your name, physical address, telephone number, email address, social security number. The term 'non-personal information' means any information other than personal information that HeyDoctor may collect from you.

Our Commitment to Your Privacy

HeyDoctor understands that your health information is very personal and is dedicated to maintaining the privacy of your personally identifiable information, including your protected health information. Such information may include but is not limited to information about you that could be used to identify you individually (such as your name, date of birth, or address), and that relates to:

  • Your past, present, or future physical or mental health or condition,
  • The provision of health care to you, or
  • Your past, present, or future payment for the provision of health care.

In operating the Website and App, HeyDoctor may receive information and create records containing your personally identifiable information. HeyDoctor is required by law to maintain the privacy of this information and to provide you with notice of its legal duties and privacy practices with respect to it in our the Notice of Privacy Practices.

Special Note About Minors

The Website or App is a general audience website intended for use solely by adults. Neither the Website nor the App is designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone children under thirteen (13) years of age. HeyDoctor does not collect personal information through the Website or the App from any person it actually knows to be under thirteen (13) years of age. If HeyDoctor obtains actual knowledge that it has collected personal information through the Website or the App from a person under thirteen (13) years of age, then it will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, persons between the ages of thirteen (13) and eighteen (18) may not use the Website or App unless HeyDoctor has authorization from the parent or legal guardian of such individual. A parent or legal guardian of a person under the age of eighteen (18) may prohibit such individual's use of the Website. If you are the parent or legal guardian of an individual under the age of eighteen (18) and believe your child has used the Website or App without your consent or authorization, please contact us at privacy@heydoctor.co.

Persons under the age of eighteen (18) or their parent or legal guardian may at any time request that HeyDoctor remove content or information about such persons from the Website or the App. Please submit any such request ('Request for Removal of Minor Information') to the contact information listed below.

For each Request for Removal of Minor Information, please state 'Removal of Minor Information' in the email or letter subject line, and clearly state the following in the body:

  • Nature of your request;
  • Identity of the content or information to be removed;
  • Whether such content or information is found on the Website or the App;
  • The location on content or information on the Website or the App (e.g., providing the URL for the specific web page on which the content or information can be found);
  • That the request is related to the Removal of Minor Information;
  • Your name, street address, city, state, zip code, and email address; and
  • Whether you prefer to receive a response to your request by mail or email.

If you send a Request for Removal of Minor Information by mail, please do so by U.S. Certified Mail with a Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. HeyDoctor will not accept any Request for Removal of Minor Information via telephone or facsimile. HeyDoctor is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent.

Please note that the aforementioned removal request does not ensure complete or comprehensive removal of such content or information contained on the Website or the App.

Also, please note that HeyDoctor is not required to erase or otherwise eliminate, or to enable erasure or elimination of, such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires HeyDoctor to maintain the content or information; when the content or information is stored on or posted to the Website or the App by a third party other than you (including any content or information posted by you that was stored, republished, or reposted by the third party); when HeyDoctor anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.

The foregoing is a description of HeyDoctor’s voluntary practices concerning the collection of personal information through the Website from certain minors, and is not intended to be an admission that HeyDoctor is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.

Categories of Information Collected

HeyDoctor may collect personal and non-personal information about you through the Website and or the App. The categories of personal and non-personal information collected from you through the Website and/or the App may include your:

  • Name (first, middle, and/or last);
  • Unique identifiers (e.g., username);
  • Login information for the Website and/or the App (e.g., username, password, security questions and answers);
  • Home contact information (e.g., mailing address, email address, telephone number, fax number);
  • Gender;
  • Date of birth;
  • Electronic signature;
  • Photographic or video image to the extent provided by you to HeyDoctor (as related to the Provider portions of the Website and App, and further subject to the Provider Notice of Privacy Practices);
  • Medical history, including the results of any questionnaires, surveys, information requests, interviews, or other documentary, text, video, or audio interactions related to the provision of health services (as related to the Provider portions of the Website and App, and further subject to the Provider Notice of Privacy Practices);
  • Billing, payment, or shipping information (e.g., payor or payee name, checking account number, credit card number, expiration date, verification code, accountholder name, cardholder name, billing address, mailing address, tax ID number, billing history);
  • Business contact information (e.g., company, title, mailing address, email address, telephone number, facsimile number, tax ID number); and/or
  • Computer, mobile device, and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes);
  • Third-party website, network, platform, server and/or application information (e.g., Facebook, Reddit, Twitter, Instagram);
  • Usage activity concerning your interactions with the Website, the App and/or third-party websites, networks, platforms, servers or applications accessed through the Website and/or the App (e.g., number of clicks on a page or feature, amount of time spent on a page or feature, identity of third-party websites, networks, platforms, servers and applications being access through the Website and/or the App);
  • Usage activity concerning products and services provided to or accessed by you on or through the Website and/or the App (e.g., viewing habits, viewing preferences, viewing history, title selections, favorites, streams, downloads, demographics and closed captioning selections).
  • Transactional information (e.g., offers, orders, pricing, payments, purchaser, seller, item information, shipping terms, comments, ratings, feedback and instant messages and/or other communications made within or through the Website and/or the App);
  • Information about third parties that you refer to HeyDoctor (e.g., name, email, relationship, and/or other contact information);
  • Information set forth in the Website’s and/or the App’s online account registration, subscriber profile, and/or subscriber directory forms completed by you; and/or
  • Statements or content (e.g., comments, videos, photographs, images), and information about such statements or content, which you submit or publish on or through the Website and/or the App, or that are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Reddit, Instagram).

If you use your mobile device to visit, access or use the Website or the App, then additional categories of personal and non-personal information may be collected, such as:

  • Your name associated with your mobile device;
  • Your telephone number associated with your mobile device;
  • Your geolocation;
  • Your mobile device ID information;
  • With your consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device; and/or
  • With your consent, information about third-party software applications on your mobile device (including, without limitation, general software applications, downloadable software applications, and social media applications).

How Information is Collected

HeyDoctor might collect personal and non-personal information from you when you visit, access or use the Website and/or the App; when you register with or subscribe to the Website and/or the App; when you register for or subscribe to the products and/or services of HeyDoctor online through the Website and/or the App; when you register for or subscribe to the products and/or services of the Provider through the Website and/or the App; when you 'sign in,' 'log in,' or the like to the Website and/or the App; when you allow the Website and/or the App to access, upload, download, import, or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Website and/or the App) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever HeyDoctor asks you for such information, such as, for example, when you process a payment through the Website and/or the App, or when you answer an online survey or questionnaire.

In addition, if you or a third party sends HeyDoctor a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Website and/or the App, then HeyDoctor may collect any personal or non-personal information provided therein or therewith.

Data Tracking and Analysis

Finally, HeyDoctor might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:

Cookies

Cookies, which are small data files (e.g., text files) stored on the browser or device you use to view a website or message. They may store user preferences and activity, and may allow a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website, or to help streamline your transactions on related pages of that website. Most major browsers are set up so that they will initially accept cookies, but you might be able to adjust your browser’s or device’s preferences to issue you an alert when a cookie is downloaded, or to block, reject, disable, delete or manage the use of some or all cookies on your browser or device.

Web Beacons

Web beacons, which are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views, or advertising responses. Disabling your computer’s, device’s or browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities.

Scripts

Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often times temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Website and/or the App, and deactivated or deleted when the user disconnects from the website.

Analytics Tools

Analytic tools and services, which are sometimes offered by third parties, and which track, measure and/or generate information about a website’s or program’s traffic, sales, audience and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content ratings research, and conversion tracking. Some of the analytic tools and services that HeyDoctor might use are Google Analytics, Google Firebase, and Facebook Pixel. HeyDoctor may also use other third-party analytic tools and services.

Blocking Tracking

Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, certain areas of the Website and/or the App may not function properly.

By visiting, accessing or using the Website and/or the App, you acknowledge and agree in each instance that you are giving HeyDoctor permission to monitor or otherwise track your activities on the Website and/or the App, and that HeyDoctor may use the aforementioned technologies and/or other tracking, data aggregation, and data analysis technologies.

Use of Information Collected

HeyDoctor may use the personal and/or non-personal information it collects from you through the Website and/or the App in a variety of ways, such as, for example, to:

  • Fulfill your requests;
  • Process your payments;
  • Facilitate your movement through the Website and/or the App;
  • Facilitate your use of the Website, the App and/or their respective products and/or services;
  • Send you communications, such as administrative emails, answers to your questions, and updates about the Website and/or the App;
  • Provide you with information about HeyDoctor, the Provider, and/or their businesses, products and services via letter, email, text, telephone, or other forms of communication;
  • Provide you with information about third-party businesses, products and services via letter, email, text, telephone, or other forms of communication;
  • Improve the Website, the App and/or their respective content, features, and/or services;
  • Improve the products, services, marketing, and/or promotional efforts of HeyDoctor;
  • Create new products, services, marketing, and/or promotions for HeyDoctor;
  • Market the businesses, products, and/or services of HeyDoctor;
  • Help personalize user experiences with the Website, the App, and/or their respective products and/or services;
  • Analyze traffic to and through the Website and/or the App;
  • Analyze user behavior and activity on or through the Website and/or the App;
  • Conduct research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to HeyDoctor, the Provider, the Website, the App, and/or their respective products and/or services;
  • Monitor the activities of you and others on or through the Website and/or the App;
  • Place and track orders for prescription drugs and other products on your behalf;
  • Protect or enforce HeyDoctor’s rights and properties; and/or
  • Protect or enforce the rights and properties of others (which may include you).

HeyDoctor reserves the right to use your personal and non-personal information when:

  • Required by applicable law, court order, or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or
  • HeyDoctor believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of HeyDoctor, a user of the Website which may include you, a user of the App which may include you, or anyone else who may be harmed by such activities or to further HeyDoctor’s legitimate business interests).

Share of Information Collected

HeyDoctor reserves the right to share your personal information with HeyDoctor’s employees, agents, administrators, accountants, financial advisors and legal advisors; with the Provider's employed or contracted doctors, nurses, and other providers, along with non-Provider healthcare providers who might also provide you with health services; with pharmacies or other vendors that may fill your prescription drugs or other product orders; and with those third parties who help manage, administer distribute and/or operate the Website, the App, and/or their respective products, services and/or features (e.g., web hosting companies, website administrators, mobile app distribution platforms, support services companies, credit card or other payment processing companies) as needed in order for them to perform such services.

HeyDoctor does not limit the ways in which it may use or share non-personal information because non-personal information does not identify you. For example, HeyDoctor may freely share non-personal information with its affiliates, suppliers and representatives, as well as with other individuals, businesses, and government entities.

You may choose to share certain information and/or follow other users on the Website and/or the App. You may choose to share your contact information with other users or provide it publicly.

Data Retention

HeyDoctor may retain your personal information for as long as it believes necessary; as long as is necessary to comply with its legal obligations, resolve disputes, and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Website, the App, and/or HeyDoctor.

Transactions

In connection with any transaction that you conduct through the Website and/or the App (e.g., the payment of any subscription fees, the purchase or sale of any products on or through the Website and/or the App), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant HeyDoctor without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties (e.g., payment processing companies, buyers on the Website and/or the App, sellers on the Website and/or the App) for the purpose of facilitating the transaction.

All credit card transactions occur through an online payment processing application accessible through the Website and/or the App. This online payment processing application is provided by HeyDoctor’s third-party online payment processing vendor, Stripe. Additional information about Stripe, its privacy policy and its information security measures (collectively, the 'Stripe Policies') should be available on the Stripe website located at https://stripe.com/us/privacy/ or by contacting Stripe directly. Reference is made to the Stripe Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. HeyDoctor’s relationship with Stripe, if any, is merely contractual in nature. Stripe is nothing more than a third-party vendor to HeyDoctor, and is in no way subject to HeyDoctor’s direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.

Third Party Applications and Networks

The Website, the App, and/or any communications sent through or as a function of the Website and/or the App may contain links to third-party websites, networks, platforms, servers and/or applications. To the fullest extent permitted by law, HeyDoctor is not responsible for, and you hereby release HeyDoctor from any and all liability that may arise from, such third party websites, networks, platforms, servers and applications (including, without limitation, the privacy policies and practices of such third-party websites, as well as their networks, platforms, servers, and applications).

You may have the opportunity to access the Website and/or the App using your online user accounts with certain third-party websites, networks, platforms, servers or applications, which may be subject to separate privacy policies pertaining to those third-party websites, networks, platforms, servers or applications. HeyDoctor may also collect information from those third-party websites, networks, platforms, servers, or applications (such as, for example, your name, gender, date of birth and personal interests, when you 'like' or click links provided by or through those third-party websites, networks, platforms, servers, or applications, and other information available through your online account or page with those third-party websites, networks, platforms, servers or applications). It is your responsibility to carefully read, accept and comply with the relevant Terms and Conditions, waivers, and privacy policies associated with those third-party websites, networks, platforms, servers, and applications.

Security

HeyDoctor implements security measures to help protect the personal information it collects through the Website and the App. For example, HeyDoctor encrypts the transmission of information through the Website by using secure socket layer (SSL) technology.

Regardless of the foregoing, please be aware that 'perfect' or '100%' security does not exist on the Internet. Therefore, your access and use of the Website and/or the App, and your opening of any communications sent through or as a function of the Website and/or the App, are done at your own risk.

To help maintain the security of your personal information, HeyDoctor asks that you please notify it immediately of any unauthorized visit, access, or use of the Website and/or the App, or the loss or unauthorized use of your user access information for the Website and/or the App (e.g., username or password).

Retention, Review, and Change of Information Collected

At any time, you may request that HeyDoctor provide you with an opportunity to review and change your personal information collected through the Website or the App or to no longer use your personal information to provide you with any products or services. Please submit any such request ('Request Concerning Personal Information') to the contact information listed below.

For each Request Concerning Personal Information, please state 'Your Personal Information' in the email or letter subject line, and clearly state the following in the body:

  • Nature of your request;
  • That the request is related to 'Your Personal Information;'
  • Your name, street address, city, state, zip code, and email address; and
  • Whether you prefer to receive a response to your request by mail or email.

If you send a Request Concerning Personal Information by mail, then please do so by U.S. Certified Mail with Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. HeyDoctor will not accept a Request Concerning Personal Information via telephone or facsimile. HeyDoctor is not responsible for any Request Concerning Personal Information that is incomplete, incorrectly labeled, or incorrectly sent.

You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

California Privacy Rights

If you are a resident of the State of California and HeyDoctor has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from HeyDoctor, free of charge, regarding the manner in which HeyDoctor shares certain personal information collected through the Website and/or the App with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of HeyDoctor’s sharing of such information with such third parties. Please submit any such request ('California Privacy Rights Request') to the contact information listed below.

For each California Privacy Rights Request, please state 'Your California Privacy Rights' in the email or letter subject line, and clearly state the following in the body:

  • The nature of your request;
  • That the request is related to 'Your California Privacy Rights;'
  • Your name, street address, city, state, zip code, and email address; and
  • Whether you prefer to receive a response to your request by mail or email.

If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail with Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. HeyDoctor will not accept a California Privacy Rights Request via telephone or fax, and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled or incorrectly sent. You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

Finally, as explained in more detail above, HeyDoctor does not authorize third parties to collect your personal information when you use the Website or the App, except as expressly stated in this Privacy Policy. To the fullest extent permitted by law, HeyDoctor is not responsible for, and you hereby release HeyDoctor from, any and all liability that may arise from such third parties’ unauthorized collection of your personal information.

Modifications of this Privacy Policy

HeyDoctor may supplement, amend, or otherwise modify this Privacy Policy at any time without notice to you. Such supplements, amendments and other modifications will be posted on this or a similar page of the Website and the App, and shall be deemed effective as of their stated effective or modification date. It is your responsibility to carefully review this Privacy Policy each time you visit, access, or use the Website or the App.

Again, by visiting, accessing or using the Website or the App, you are automatically accepting and agreeing to the most recent version of this Privacy Policy, as well as the most recent version of the Website’s and the App’s Terms and Conditions; your continuing visit, access, or use of the Website and/or the App reaffirms your acceptance and agreement in each instance.

Severability

If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining Terms and Conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.

Contact Us

Please direct any questions you may have about this Privacy Policy to any one of the following, with the subject line of Privacy Policy:

Mail: Sappira Inc., Attention: Support, 41 Waller Street, Suite 310, San Francisco, California, 94102 Email: privacy@heydoctor.co

The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.

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